Welcome to another AlertFind Nugget training session. This nugget will show you how to create a Hotline Transfer Node.
You can create these nodes to transfer a caller from one hotline to another. You are limited only by the number of phone numbers you have available.
If your company purchased language packs, you can use this feature to set up a main hotline that transfers callers to one in their preferred language.
Select the hotline you want to add the Transfer node to and click edit. The hotline editor will appear.
To add a new hotline transfer node, drag the new hotline transfer from the left column into the hotline tree in the right column.
The hotline option editor will appear. Use this editor to set up the options for this node.
In the hotline transfer name field, type the text you want the TTS engine to read when a caller accesses this node. Type the words that you want callers to hear immediately after the number.
For this example, we used: “To be transferred to the Spanish hotline.”
In the Select a Phone Number section, pick the hotline to transfer the callers to, and then click save.
Your hotline transfer node has now been created.
If you have any questions or concerns regarding this topic, please do not hesitate to contact your customer success manager for further guidance.