In order to perform a successful connection to your FreshDesk instance, we just need the following information and that's it!

  1. FreshDesk full domain name: The complete URL of your FreshDesk instance must be provided for example https.//customername.freshdesk.com.
  2. Valid Admin username and password: An admin account of your instance with a password must be provided.

Once we have a successful connection, it will enable us to populate your AlertFind instance with the following information:

  • Name
  • Phone
  • Mobile Phone
  • Email
  • Job Title
  • Address
  • Time Zone

How does our FreshDesk connector works

The below graphic explains the various nodes involved in the transition of data from your FreshDesk instance to AlertFind.

Detailed Steps Explaining Above Graphic:

  1. FreshDesk connector fetches the User information stored in your instance via API.
  2. Based on your chosen frequency, our connector running on AWS Lambda, fetches data from FreshDesk instance.
  3. At this stage, data goes through the validation and processing and is finally transformed into a CSV.
  4. The CSV is compressed to a Zip file and sent to AlertFind API via the AlertFind connector running on AWS Lambda.

Data Storage Nodes in Above Graphic:

  1. Node 5: Refers to Apache Cassandra Cluster which stores the data for execution purposes. It has a TTL of 7 days after workflow execution has finished.
  2. Node 6: Refers to Elastic Search Cluster used for indexing data for 30 days so that it can be searched within the logs interface.
  3. Data Safety: All Data is encrypted in transit via HTTPS, using TLS 1.3 encryption internally. Sensitive customer data, such as access tokens usernames, passwords are encrypted at rest using Amazon Key Management Service (KMS), which uses FIPS 140-2 validated hardware security modules.

We encourage you to keep searching the connector that suits your needs in our main AlertFind Connector List under the section System of Records Integrations by clicking the button below.

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